Maintenance intervals: when do I need to perform maintenance? A vehicle must be serviced before reaching a certain mileage or time interval. Note: If the mileage is reached earlier than the suggested time interval, the maintenance should also be performed earlier. Conversely, if the suggested period has passed but the mileage has not yet been reached, you should still perform the maintenance early. This ensures your vehicle always remains in top condition, tailored to your riding habits.

Fatbike maintenance intervals: A minor maintenance service at 500 kilometers or within 3 months of purchase. Thereafter, every 2,000 kilometers or every 6 months.

Maintenance service:

• 500 kilometers / 3 months

• 2,000 kilometers / 6 months

• 4,000 kilometers / 12 months

• 6,000 kilometers / 18 months

• 8,000 kilometers / 24 months

 

Individual maintenance service:

• In-store: € 75,-

 

Fatbike maintenance package prices:

• 3x in-store: € 225 for € 190,-

• 5x in-store: € 375 for € 315,-

• 7x in-store: € 525 for € 440,-

 

Maintenance service
During a maintenance service, we check for wear on:

• Brakes

• Brake pressure

• Brake shoes

• Spoke tension

• Headset

• Motor

• Lights

• Suspension

• Saddle

• Grips

• Cables

• Chainrings

• Chain guard

• Software

• Battery (physical)

• Hub

• Fenders

• Pedals

 

In addition, we provide maintenance for:

• Chain

• Chainrings

• Cables

• Derailleur pulley

 

Wear-sensitive parts (material costs not included):

• Brake pads

• Brake discs

• Brake fluid

• Saddle

• Pedals

• Accessories

• Sprockets

• Belt

• Derailleur

• Tires

• Motors

• Chain

• Gears

 

Fatbike maintenance
Regular maintenance is essential to keep your fatbike in good condition. By maintaining your fatbike properly and on time, you prevent unnecessary wear and get the most out of your battery.

Do it yourself: Perform the following maintenance tasks yourself every month:

• Lubricate (dry spray) chain and bolts

• Degrease chain

• Check tire and suspension pressure

• Charge battery

 

Maintenance at Topfatbikes.nl
During a maintenance service, we check the most important parts of your bike. The fatbike is lubricated on key points and thoroughly cleaned. Additional repair work, parts, and accessories are not included. By maintaining your fatbike properly and on time, you get the maximum out of your fatbike. If you perform your maintenance on time at Topfatbikes.nl, you will also retain your supplementary warranty.

Schedule your maintenance on time, at least 3 weeks before reaching the maintenance interval. This allows us to perform the right maintenance tasks on time and limit the risk of wear.

• General information for all maintenance packages:

• All maintenance packages are personal and non-transferable.

• Failure to perform maintenance on time can lead to wear. Prevent unnecessary wear by having maintenance performed on time.

• The mentioned prices do not include recycling fees (€ 7.50) and other additional costs, such as extra services or the replacement of parts not covered by the maintenance package/service.

Want to request a maintenance package? Send us a WhatsApp message or call: 06 1624 2024. Prefer an individual maintenance service? You can easily request that as well.

Article 1: General
These warranty terms apply to all agreements concluded between Topfatbikes.nl and the customer. 'The customer' is defined as: any natural person or legal entity that has entered into an agreement with Topfatbikes.nl.

Article 2: Warranty period
Topfatbikes.nl offers a warranty period of one year on the battery and 2 years on manufacturing defects. There is no warranty on moving parts subject to wear and tear. The warranty period commences on the date the customer receives the product.

Article 3: Exceptions
The warranty does not apply if the defects are entirely or partially the result of incorrect, careless, or improper use, external causes such as fire or water damage, or if the customer has made modifications to the product. The warranty does not cover normal wear and tear or damage resulting from intensive use.

Article 4: Warranty claims
To submit a warranty claim, the customer must contact the customer service department of Topfatbikes.nl within the warranty period. The customer must clearly describe the complaint and provide photographic material if possible. If the defect is covered by the warranty, Topfatbikes.nl will ensure the repair or replacement of the product.

Article 5: Shipping
The costs for returning the product in the event of a warranty claim will be reimbursed by Topfatbikes.nl, provided the claim is valid. The product must be properly packed for return shipment.

Article 6: Depreciation
If the product shows damage upon return that is not covered by the warranty, or if the product has been used for a long period, a depreciation fee may be charged. This will be assessed on a case-by-case basis by Topfatbikes.nl. The depreciation is calculated based on the condition of the returned product and will never exceed the original purchase price of the product. The customer will be informed about any potential depreciation in advance before the product is taken back or the warranty handling is completed.

Contact: For questions or comments about the warranty terms, please contact our customer service via our contact page.