Not satisfied? Tell us.

Did something go wrong with your order, your bike, or our service? Let us know. We will look into what happened and work with you to find a suitable solution.

File your complaint

  1. Tell me what's going on

    Describe your complaint and include your order number if you have it at hand.

  2. We are reviewing your report

    We are reviewing your message and will ask for additional information if necessary.

  3. Working together towards a solution

    We will discuss the possibilities with you and what the next step will be.

File your complaint

Describe what happened and what you would like to have resolved. An order number helps us to find your purchase.

Would you like to include photos or videos? Email them to us or send them via WhatsApp. Please include your name and order number so that we can keep everything together.

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Good to know

What information will help with my complaint?

Your name, email address and a clear description of the problem. If you have them, please include your order number and the model of your bicycle. Also let us know when the problem started and what you have already tried.

Can I send photos or videos along?

You cannot upload files via this form. Please send photos or videos via email or WhatsApp and include your name and order number.

Does my question concern warranty or returns?

You can simply report your complaint here. For practical information, please also check our warranty policy or the returns page.

I have already been in contact. What now?

Please state in your message when you were in contact and what was discussed. Are you already in an email conversation with us? You can also reply to that email, so that all information stays together.